Emails
How do I set up my email software to work with RECOL servers?
Does RECOL provide web-based email?
I recently received a notification that my email server has open relay and is the source of SPAM. What is SPAM and what do I do about it?
How can I reduce the amount of junk email (SPAM) that I receive?
Is there a limit on the size of email attachments sent and received by RECOL mail servers? If so, what is the limit?
Can you explain the mail server types and hosting services offered at RECOL?
Can I use my wireless phone data service with RECOL email solutions?
What's an email alias?
What are the email filtering policies associated with different RECOL email services?
What are email headers and how do I interpret them?
I have a RECOL internet service but use another provider for email. Why can't I send email although I am receiving fine?
I have RECOL email services but use another provider for Internet access. Why can't I send email although I am receiving fine?
I have RECOL anti-spam services but occasionally, I receive email that should obviously be filtered. Why does this happen?
I am using a form on a Windows IIS WEB Server using Windows SMTP Services. I seem to have issues sending mail.
We are getting e-mails with the wrong time. 1 hour behind.
What is SPF and how can it help stop spam?
Can RECOL mail services support mobile email such as Blackberry devices, Cell Phone messaging and Alpha Pagers?
Is there anything that can be done about offensive email graphics that sneak through spam filters?
What is Phishing and can anything be done about it?
Why are we receiving mail delivery rejections from our Exchange Server? Our ip address is accessible via DNS reverse lookup.
Services
What is Voice over IP (VoIP) and does RECOL offer this service?
I am using an Internet Phone (VoIP) service with RECOL DSL and performance is not always acceptable. Why is this happening?
Websites
Help! My website is down. I can get to other sites including ones at RECOL. How do I troubleshoot?
Does RECOL offer Web site activity reporting on its serving/hosting products?
What system administration does RECOL provide on dedicated hosting sites?
The start page for my web site is http://www.abc.com/start.html and works fine when I enter the full name into my browser. Why doesn't http://www.abc.com also start the same page?
Can my RECOL Virtual WEB Serving Account (Shared serving account) support 3rd party software?
What is RECOL's policy on turn-around times for regular website maintenance vs. RUSH jobs? And what costs are involved?
How can I get my website updated?
How can I have a custom component or special configuration applied to my virtual WEB site?
Does RECOL support Microsoft .NET WEB sites? If so what are the requirments?
Regarding Website Development, does RECOL require a deposit in order to
schedule or begin a web development project?
What programming support is provided on Windows Virtual (Shared) Servers?
Internet Access General
I seem to be experiencing slow Internet access. How do I check my circuit speed?
If my circuit goes down, who do I call?
Internet Access DSL
How can I increase my DSL upload/outgoing performance?
We have determined that our DSL Modem has failed. What are our options to have it repaired or replaced.
Can I use a phone, fax or modem with my DSL circuit.
Can I obtain additional IP addresses for my DSL circuit. If so, how do I implement them on my network?
Can I connect my PC directly to the DSL Modem and then connect to the Internet using RECOL DSL service?
What can I do to troubleshoot my DSL connection if it is not working?
I am using a PPPoE router/appliance to connect to the Internet via RECOL DSL service but although it seems to be operational, some features do not appear to work correctly?
What are DSL Modem manufacturer name and part numbers?
Can I share a single DSL line with multiple offices?
How do I interpret the lights on a DSL modem or router with integrated modem?
What is a DSL Context?
Does RECOL support connection to DSL services using Cisco routers and firewalls? If so, what are recommended configurations?
If I lose phone service (Dial-Tone) on my ADSL circuit, how do I get my line repaired?
What is an ATM ping and why is it important?
What are design considerations for implementing a RECOL private DSL (Context) solution?
How can I verify my DSL bandwidth.
Although RECOL technicians report that my circuit is performing within the bandwidth specifications as indicated in my DSL service agreement, I can never seem to verify those speeds using various tools and reports. Please explain.
What are advantages and disadvantages of ATM Transport support of RECOL/SBC ADSL services?
Should I call SBC regarding a DSL service outage?
Internet Access Dial-Up
Does RECOL provide local Dial-Up service outside of Connecticut?
What toll free dial-up numbers can I use in Connecticut?
The maximum speed that I am getting with my dial-up service is aproximately 28k. Why is this happening with my 56K modem?
Support
I'm a RECOL customer: how does RECOL know who to call for important questions or service related emergencies at my company?
If I have a problem at night, on a weekend or during a holiday, how do I obtain help?
Does RECOL have a disaster readiness and recovery plan? What about tape backup?
Does RECOL provide and support equipment such as routers and firewalls located at customers' premises?
How does traceroute (tracert on Microsoft Windows) work and why do I see ***
when tracing to a router or server that I know is up and running.
Preliminary and under development.
DNS
I need to make changes in my DNS entries hosted by RECOL. How is this accomplished?
Can I use subdomains in DNS? For example: fieldoffice.mycompany.com. And what about email from that domain name?
How soon after I submit a DNS change request can I expect that the Internet will be updated?
What is DNS and why is it an important service provided by RECOL?
What is "reverse dns" and how can get it setup.
Internet Access Leased Lines
What are the DSU/CSU settings for Framed Relay and Point to Point T1 Leased Lines?
What is the recommended Cisco router serial interface configuration for Frame Relay circuits?
I have been told that frame relay circuits are only guaranteed to provide 50% of their port speed. Is this true?
What are RECOL's monitoring, trouble shooting and repair procedures for Frame Relay and Point to Point circuits?
Security
Where can I get help if I suspect a potential crime against children via cyber or other means?
What is a buffer overflow?
What is a network service port?
Why have computer viruses become an Internet security threat?
What is private address space as recommended by the Internet Assigned Numbers Authority (IANA)?
What are URL spoofs and why/how do they present a threat to my identity.
Does RECOL patch its servers and if so what is the procedure?
What is spyware, is it dangerouse and what can I do about it?
